“Absence Of Capacity Management “– Impact to Business

The absence of a structure, scientific approach to managing capacity to accomadate both organic and inorganic growth in usage of IT infrastructure typically results in one or more of the following problem scenarios

Ø Loss of IT service: When the utilization of the IT infrastructure exceeds thresholds, it might result in failure of either software or hardware components that provide the IT services thereby impacting the business

Ø Performance Degradation: Capacity over-runs quite often degrade performance of the IT infrastrucre and as a result Service Performance Levels expected from the business are not delivered

Ø Business Impact Cost: Correction in the problems reported above often requires either application tuning, which is an expensive and time-consuming process or addition of hardware capacity। Longer Provisioning cycles involved with procuring additional hardware capacity result in the business impact continuing to last for a longer period of time negatively impacting the business. Example: Customer Dissatisfaction: Typical fallouts of such capacity problems might result in Orders not being fulfilled, shipments delayed, pending invoices etc all of which compromise customer satisfaction and adversely impact reputation and market standing.

Ø Project Cost Over-run: Lack of capacity planning in the early stages of a software/hardware Project implementation often results in the project costs eventually inflating as tactical problems arise after project go-live।

Ø IT suffers Loss of credibility: In today’s modern business world, the business of a company is heavily reliant on IT. Project delays, impact to business from either complete loss or performance of IT services, lower ROIs on Infrastructure spending; all of which are fallouts of improper capacity planning; result in loss of credibility and trust in the IT teams of any company.