Why should I implement Capacity Management?

Immediate and long term benefits include lower costs, more consistent levels of service and improved service quality. Processes allow you to:

• Get more out of existing IT resources and improve IT cost per service unit positions
• Fine tune applications and infrastructure components to improve performance, reduce consumption, and delay upgrades
• Eliminate redundant work and ensure consistent reporting
• Efficiently provision capacity
• Provide timely capacity and related cost information for more informed business decisions
• Provide more complete input to TCO of proposed new and/or major IT-related upgrades or initiatives
• Project consumption at future growth levels and uncover bottlenecks with sufficient warning to correct before business services are adversely affected

Capacity management teams have close ties to ITIL Service Level Management and Financial Management areas. Through Capacity Management processes, more thorough service level and associated financial information is available to the business, permitting business leaders to make more informed decisions.