Business Capacity Management
Responsible for ensuring that the future business requirements for IT services are considered, planned and implemented in a timely fashion. This process is responsible for the production of a Capacity Plan, which is intended to forecast the future requirements for resources to support IT Services that underpin the business activities.
Tasks & Requirements
Ø Create a Business Plan
o Scope Existing & Future requirements & volumes
o Outline New Services
o Improvments & growth in existing services
o IT Development Plans & Strategy: New project implementations (software upgrades, new software, hardware upgrades)
o Business Growth Forecasts: Typically involve new user rollouts or business units
Ø Build knowledge of existing & future Service Levels & SLAs
Ø Application sizing & modelling: Employ analytical, simulation, empirical modelling techniques using baselines and trends of capacity & business data
Ø Create a Capacity Plan
Ø Knowledge of Financials Plans & Budgets
Important: Effective Capacity Management requires knowledge and management of both services and the resources that deliver a service.
Example of a ‘service’: The ability of an application to provide an interface to enter timecards is an example of a service
Example of a ‘resource’: The software & hardware components that deliver the function of ‘entering timecards’ represent a resource
Service Capacity Management
Service Capacity Management (SCM) is concerned with the services currently in place to support the business. It tries to ensure SLAs aren't breached because of capacity problems, and tries to improve scarce resource utilisation through the use of Demand Management.
Tasks & Requirements
Ø Performance Management
o Measure, monitor, record and analyze throughput & performance of IT services as detailed in SLAs
Ø Demand Management
o Tuning of IT services
o Optimize, manage & distribute application workload and usage of IT services
Resource Capacity Management
Resource Capacity Management concentrates on the underpinning technology resources that 'enable' business services. It also ensures that these resources, or Configuration items, are not over used.
Tasks & Requirements
Ø Performance Management
o Measure, monitor, record and analyze utilization of IT resources
Ø Measure & trend application workload
Ø Profile both application and system behaviour & usage
Ø Establish Baseline of usage of each component (software & hardware)
Ø Establish Trends in usage of each componentKnowledge of current technology as well developments in new & alernate technologies
Responsible for ensuring that the future business requirements for IT services are considered, planned and implemented in a timely fashion. This process is responsible for the production of a Capacity Plan, which is intended to forecast the future requirements for resources to support IT Services that underpin the business activities.
Tasks & Requirements
Ø Create a Business Plan
o Scope Existing & Future requirements & volumes
o Outline New Services
o Improvments & growth in existing services
o IT Development Plans & Strategy: New project implementations (software upgrades, new software, hardware upgrades)
o Business Growth Forecasts: Typically involve new user rollouts or business units
Ø Build knowledge of existing & future Service Levels & SLAs
Ø Application sizing & modelling: Employ analytical, simulation, empirical modelling techniques using baselines and trends of capacity & business data
Ø Create a Capacity Plan
Ø Knowledge of Financials Plans & Budgets
Important: Effective Capacity Management requires knowledge and management of both services and the resources that deliver a service.
Example of a ‘service’: The ability of an application to provide an interface to enter timecards is an example of a service
Example of a ‘resource’: The software & hardware components that deliver the function of ‘entering timecards’ represent a resource
Service Capacity Management
Service Capacity Management (SCM) is concerned with the services currently in place to support the business. It tries to ensure SLAs aren't breached because of capacity problems, and tries to improve scarce resource utilisation through the use of Demand Management.
Tasks & Requirements
Ø Performance Management
o Measure, monitor, record and analyze throughput & performance of IT services as detailed in SLAs
Ø Demand Management
o Tuning of IT services
o Optimize, manage & distribute application workload and usage of IT services
Resource Capacity Management
Resource Capacity Management concentrates on the underpinning technology resources that 'enable' business services. It also ensures that these resources, or Configuration items, are not over used.
Tasks & Requirements
Ø Performance Management
o Measure, monitor, record and analyze utilization of IT resources
Ø Measure & trend application workload
Ø Profile both application and system behaviour & usage
Ø Establish Baseline of usage of each component (software & hardware)
Ø Establish Trends in usage of each componentKnowledge of current technology as well developments in new & alernate technologies
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